Refund & Returns Policy

30-Day Freshness Guarantee

At PrintOps Greenstore, we take immense pride in the vitality of our botanicals. We guarantee that your plants will arrive healthy, hydrated, and ready to flourish in your home. If your plant arrives damaged or stressed during transit, we provide a full replacement or refund within 30 days of delivery.

Reporting Transit Damage

Please contact our support desk at contact@printops.store within 48 hours of delivery with a quick photo of the package and plant. Our botanical specialists will review your case and initiate an immediate replacement dispatch or full refund.

Refund Process

Once your claim is approved, refunds are credited back via the original payment method or arranged via bank transfer within 3 to 5 business days.

Non-Returnable Items

Due to the perishable nature of living plants, we do not require you to ship dying or damaged botanicals back to our warehouse. Simply submit clear photos to receive your replacement or refund.